Save time and effort while we serve your customers

If an inquiry doesn’t fall under the order issues, modifications, or subscription management categories we cover, we’ll promptly redirect it to you or the appropriate contact person for handling. This ensures every customer gets a timely and accurate response.

We take the time to align with your brand by following your tone of voice, preferred messaging style, and any guidelines you provide. Our agents ensure that every interaction reflects your brand’s values and professionalism.

Once the limit is reached, we’ll stop checking your inbox and notify you. Then you’ll have two options:

1. You take over the inbox until the end of the billing month.
2. You request additional support hours from us, and we’ll keep managing your inbox. On the 1st date of the following month, you’ll get an invoice reflecting any additional hours we worked.

We can manage up to 2 inboxes per purchase (especially useful if you manage stores). For optimal performance, we prefer to work with Gmail accounts.